Most products are available for next day dispatch and The Company will make best endeavours to dispatch all completed orders received by 2PM on the same day. The Customer may enquire about availability of products when ordering.
Customers will qualify for a Free Next Day Delivery service if the total sum of the order is greater than £75.00 inc. VAT.
Items delivered to any part of an additional charge zone (as per our map) may incur an additional delivery surcharge, even where the sum of the order is greater than £75.00 inc. VAT.
Prices include delivery to “kerbside” or “doorstep” only and delivery drivers are under no obligation to help you inside with any large item unless previously confirmed in writing. It is the responsibility of The Customer to ensure the relevant resources are available to take items into your premises.
It is the responsibility of The Customer to ensure they have adequate access to take items into their premises. If an item is refused delivery because it will not fit through any doorway or access area, there will be a 25% restocking charge against the full order value which is payable by The Customer.
The Company, at its discretion, may use any number of couriers to make deliveries to The Customer, including using multiple couriers to deliver parts of the same order.
The Company is not responsible for this service and therefore cannot guarantee next day delivery, although most deliveries are made the next working day.
The courier will endeavour to deliver goods without delay and comply with reasonable instruction but any specified time of delivery does not form part of the contract and The Company shall not be liable for late delivery or shall such failure to deliver be deemed to be a breach of contract.
If The Customer fails to take delivery of the goods, The Company shall be entitled to invoice as though they had been delivered. The Company may arrange storage until actual delivery and charge a reasonable cost.
It is the responsibility of The Customer to inspect the goods at delivery. The Company accepts no responsibility for alleged non-delivery, shortfall, damage or other discrepancy unless notification is received in writing. If unnotified, the Company deems The Customer as having accepted goods.
Claims arising for damage or loss in transit must reach The Company within 24 hours of delivery
Claims for non-delivery must reach The Company within 24 hours from the date of dispatch
All other claims must reach The Company within 24 hours from delivery.
Damaged goods must be retained for inspection and/or collection.
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