Returns

• All sales are final. Goods are not sold on a trial basis nor can be returned if unwanted
• To request a return of any item, The Customer is responsible for requesting an RAN (Returns Authorisation Number) from The Company.
• The Company, at its discretion, may agree to the return of goods by The Customer provided that the goods are returned at expense to The Customer, in the same condition and original packaging as those dispatch by The Company or its agents.
• Any goods agreed as acceptable for return (excluding faulty goods) will be subject to a restocking charge of 25% of the net invoiced price plus any expense incurred by The Company as a consequence of accepting the return and/or restoring the items to a condition in which they are fit for resale.

Warranty

• All goods unless otherwise stated on invoice are sold with a 12-month parts only warranty and no labour or engineer costs are covered. The Customer is responsible for all labour or engineer costs incurred during the warranty period.
• Where an item is covered under a “manufacturer’s warranty”, then the manufacturers terms will apply to, and govern any, warranty conditions relating to that item.
• Where an item is covered under a “return to base warranty” it is the responsibility of The Customer to return the item and upon receipt The Company shall, at its full discretion, assess whether the item needs repair or exchange. The replacement item may be a refurbished unit in full working order. The Customer is responsible for any postage costs they incur in returning the faulty item to The Company and any postage costs The Company may incur in sending the replacement to The Customer.
• Items offered as “ex showroom”, “ex display”, “reconditioned”, “used”, “graded” or “free of charge” are excluded from the warranty provided in this clause 10.
• All warranties apply to items purchased and supplied within the UK mainland only. Where a labour warranty is included, the company will endeavor to supply an on-site engineer, however where geographic restrictions apply (such as in the Scottish Highlands) warranty repairs may require a back-to-base solution. Items exported outside of the UK are not supplied with any warranty.
• All warranties only apply to the original buyer of the goods and no warranty is transferable to another party. Should the buyer then re-sell the goods, any warranty currently in force would be null and void unless express written permission is granted by The Company.
• All items must be installed (where relevant) by a professional tradesman with the appropriate qualifications or certificates applicable under law at the time of installation. The Company reserves the right to ask for proof of installation of any item subject to a warranty claim.
• The company excludes some items or components from warranties including but not limited to glass, decks, stones, bulbs and perishable components such as heat seal bars, switches, buttons, rubber seals, gaskets or filters. It is the responsibility of The Customer to enquire regarding specific exclusions relating to the item being purchased.
• All warranties exclude the following and may result in charges being levied against the parties responsible for raising the warranty claim:
  • Damage or faults caused by poor maintenance
  • Damage caused by unauthorised alterations to, misuse or abuse of equipment
  • Resetting of equipment or circuit breakers
  • Faulty on-site electrics (e.g. plug socket, plug, wiring, junction box or fuses)
  • Blockages (e.g. drains, condensers and pumps)
  • Corrosion or atmospheric conditions
  • Faults caused by or related to lime scale build up
  • Faults caused by or related to incorrect installation
  • Setting up or commissioning of equipment is required
• Where parts are to be replaced under parts only warranty, The Company will charge The Customer the cost of the parts upon their dispatch. The charge for these parts will be refunded to The Customer on receipt of the returned faulty parts. The Customer is responsible for any postage costs they incur in returning the faulty part to The Company.
• Where items are covered by a Labour Warranty, The Company will arrange on behalf of The Customer an 'Engineer Call Out' subject to the obligations stated in section 11.

Engineer Callouts

• All engineer call outs (relating to a warranty or otherwise) requested by The Customer require a refundable deposit to be paid by The Customer to The Company in advance of the call out being arranged by The Company.
• Engineer call outs deemed to be covered under the terms of a warranty at the sole discretion of The Company will have the deposit refunded.
• For chargeable callouts, a full invoice will be raised to cover the total cost of work completed (including engineer time charged at the prevailing rates of the company and any parts used).
• All cancellations must be made in writing to The Company with at least 24 hours' notice. Any cancelled or aborted calls that are not notified to The Company may be deemed as chargeable and this is at the sole discretion of The Company.
• The Company reserves the right to levy additional charges against The Customer where:
  • The Company incurs parking or congestion charges in relation to the request
  • Engineers are refused access or the premises is closed
  • The Company aborts the call out due to unsafe or unhygienic conditions
  • No fault is found

Liability – As permitted under the Unfair Contract Terms Act 1977 The Company excludes liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

Force Majeure – The Company will make every effort to carry out its obligations of the contract but due performance is subject to cancellation or variation as The Company may find necessary as a result of inability to secure labour, materials or supplies due to acts of god, war, strike, lockout, other labour disputes, fire, flood, drought, legislation or other cause (whether of the forgoing class or not) beyond the companies control. The Company shall be under no liability for failures, variations and delays attribute to causes beyond its control.

Entire Agreement – The contract contains all the terms which The Company and The Customer have been agreed in relation to the goods and supersedes any prior written or oral agreements, representations or understanding between these parties relating to such goods. The Customer acknowledges that it is not relied on any statement, promise or representation made or given by or on behalf of The Company which is not set out in this contract.

Other Conditions of Sale – By ordering any goods from The Company, The Customer will be deemed to have accepted these conditions contained or in any letter, acceptance form, receipt or the like received by The Customer regarding the goods so ordered and that any such other conditions will not form part of the contract between The Company and The Customer. For the avoidance of doubt, in the case of products specifically stocked at the request of The Customer, any additional terms do not apply in addition to these conditions and do not form part of the contract for the sale of such goods.

Proper Law - These conditions and all quotations, offer and acceptances shall be governed by and constructed according to English law. These terms and conditions are only available in English.